Amazon RSOC Supervisor - Regional Security Operations Center
Job Responsibilities
-Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and contractual compliance.
-Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally.
-Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents.
-Assisting the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems.
-Identifying and routing security for resolution of any nuisance or trouble (physical security) Alarms.
-Provides back-up, support, and on-call function as-needed.
-Oversees quality control and oversight for all production, support, and staffing functions in conjunction with the RSOC Operations Manager.
-Directly assists in developing and maturing the capabilities of the RSOC including support for operations and the intelligence/analytics areas.
-Supervise the maintenance and deployment of a RSOC knowledge management dashboard (ex:SharePoint Site or other tool).
-Works with Operations Manager to identify process and quality improvements.
-Represent the RSOC in meetings with client personnel.
-Triage and manage incidents of workplace violence or other associate misconduct.
-Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team.
Requirements
-4 years of experience.
-Native english level.
-High school diploma.
-Availability to work rotating hours.
-University bachelor.
Skills and knowledge
-TeamWork.
-Problem resolution.
-Customer Service.
-Customer Support.
-Team management.
Send us your resume to the email: reclutamiento@securitascostarica.com
